Privacy Policy maykad99 – Data Protection for Malaysian Users

Introduction – maykad99's Commitment to Your Privacy

Maykad99 Entertainment Ltd ("maykad99", "we", "our platform") respects the privacy of every user who registers and uses our services. This Privacy Policy sets out in detail our data protection practices — what information we collect, why we need it, how we use it, and how we safeguard it against unauthorised access.

This Privacy Policy applies to all users of the maykad99 platform, including the maykad99.bet website and our mobile application. By registering an account or using any maykad99 service, you agree to the data processing terms set out in this document.

We take data protection seriously — not merely because it is required by law, but because your trust is the foundation of our business. Without your trust, maykad99 would not exist. Every data-related decision we make puts the security and best interests of our users first.

Information We Collect

In the course of providing maykad99 services to you, we collect several categories of information as outlined below:

We only collect information that is strictly necessary for the stated purposes. maykad99 does not collect sensitive information such as biometric data, health information, or political views unless specifically required by applicable law.

How maykad99 Uses Your Data

Data collected is used by maykad99 solely for the following purposes:

• Account Management: Registering, verifying, and managing your maykad99 account, including the required KYC (Know Your Customer) process
• Transaction Processing: Processing MYR deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and managing your withdrawal requests
• Platform Security: Detecting and preventing fraud, money laundering, and any misuse of the maykad99 platform
• Service Delivery: Enabling you to access all games including live casino, slots, Malaysia Super League Sports Betting, e-sports, blackjack, and roulette
• Customer Support: Responding to enquiries, resolving complaints, and providing technical support in Bahasa Melayu
• Legal Compliance: Meeting the reporting and compliance obligations required by regulatory authorities
• Responsible Gambling: Monitoring betting patterns to identify players who may need additional support or controls
• Marketing Communications: Sending information about maykad99's latest promotions, bonuses, and offers — only to users who have consented to receive them

Data Storage & Security

Maykad99 implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or inadvertent disclosure:

• 256-bit SSL Encryption: All communication between your device and maykad99's servers is fully encrypted using TLS 1.3 technology
• Data-at-Rest Encryption: Sensitive data stored in our databases is encrypted using the AES-256 algorithm
• Strict Access Controls: Only specifically authorised maykad99 staff may access users' personal data, and every instance of access is logged for audit purposes
• Two-Factor Authentication: All maykad99 internal systems containing user data are protected by multi-factor authentication
• Regular Security Testing: We conduct regular penetration testing and security reviews to identify and patch any vulnerabilities
• Licensed Data Centres: Your data is stored in data centres that comply with international security standards

Maykad99's data retention periods are as follows: active account data is retained for as long as the account remains active; financial transaction data is kept for a minimum of 7 years for legal compliance purposes; and support communications data is retained for 3 years. Data that has exceeded its retention period will be securely deleted.

Data Sharing & Disclosure to Third Parties

Maykad99 does not sell or rent your personal data to any third party. However, under the following limited circumstances, we may share your data:

• Payment Service Providers: To process your MYR deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks — this sharing is limited strictly to the information required to complete each transaction
• Game Providers: Information required to enable you to play games from third-party providers on the maykad99 platform — such as your username and credit balance
• Regulatory Body: When required by law, regulation, or a valid court order in Malaysia
• KYC Provider: To verify your identity as part of our anti-money laundering compliance process
• Analytics Services: Anonymised and aggregated data for platform improvement purposes only — no personally identifiable information is involved

All third parties who receive maykad99 user data are bound by strict confidentiality agreements and privacy policies. They are permitted to use that data only for authorised purposes.

Cookie Policy (Cookies)

The maykad99 platform uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the maykad99 platform and prevent you from logging in to your account.

Your Rights as a maykad99 User

As a maykad99 platform user, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the maykad99 Data Privacy Officer by email at privacy@maykad99.bet or via our platform's live chat. We will process your request within 30 calendar days.

Protection of Children's Data

The maykad99 Platform is not directed at individuals under the age of 18. We do not knowingly collect personal data from underage children or minors. If you are a parent or guardian who believes your child has registered an account on the maykad99 platform without your consent, please contact us immediately at support@maykad99.bet.

We will investigate the matter and, if substantiated, the account in question will be closed immediately and all associated data will be deleted from our systems within 72 hours.

Cross-Border Data Transfers

In some cases, your personal data may be transferred to and stored on servers located outside Malaysia — primarily in connection with the game providers and international technical infrastructure we use. Such transfers are carried out only when:

• The recipient country provides a level of data protection equivalent to or greater than that of Malaysia
• Appropriate data protection agreements have been established between maykad99 and the receiving party
• The transfer is necessary to deliver the services you are using

Even if data is physically stored on servers outside Malaysia, it remains subject to this maykad99 Privacy Policy and is protected to the same security standard as data stored within Malaysia.

Amendments to This Privacy Policy

Maykad99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. Any amendments take effect as soon as the updated version is published on this page with a new "Last Updated" date.

For material amendments — that is, changes that significantly affect how we use your data — we will provide advance notice via email or an in-platform notification on maykad99 at least 14 days before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated policy.

Contact maykad99's Data Privacy Officer

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the maykad99 Data Privacy Officer through the following channels:

We are committed to responding to all privacy-related enquiries within 14 working days. For more complex requests, such as full data access requests, processing may take up to 30 days.